The packages are made with special care both to absorb physical and thermic shock. Packages contain at least 4 protections:
At the customer's request, thermal protection can be added to particulary hot climates. If a significant additional cost is found, a client's participation can be asked.
For a small order, the carton may be replaced by a rigid envelope and strengthened.
In order to reduce further the environmental impact of our shipments, green materials are preferred:
Shipping also reflect compensation for CO2 emissions. To do this, Swisschocolate-online.com is based on the provision of PRO-CLIMA of the Switzerland mail post. Further information is available at Swiss Post.
Packages are generally dispatched within 48 hours (24 hours for a urgent order) after receipt of your order. The shelf life is reduced to a minumum between the manufacturer and shipping. Therefore, the time consumption of chocolate sent is guaranteed at least one month, but it is usually between 3 and 6 months.
Shipping costs include packaging, handling and postage. They therefore contain a fixed portion and a variable portion based on the weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will pay the postage for each.
All shipments are insured by the Swiss National post and its partners. All packages are shipped recommended without signatures.
The package ID is always delivered to the customer to enable the on-site monitoring of our service.
Delivery times are indicative. They are usually
For reasons of security, many local laws refuse shipments by express carriers.
For obvious reasons of hygiene and safety, returns are not accepted without written authorization of Swisschocolate-online.com. Before any return, it is necessary to make contact.
If a package returned for non-delivery, the return is at customer's expense. Swisschocolate-online.com can not be held responsible for non-receipt of package.